Title Client Relations Manager
Status Accepting Candidates
# of Openings 1
Employment Type Direct Hire
Public Description

Job Description

We’re hiring for this position in Western Wayne County and only considering candidates who can work and reliable commute to the area. We are looking for a highly motivated, customer service minded Client Relations Manager, who embraces a teamwork environment and has a passion for plants.

Candidates seeking a routine 9-to-5 job that coasts along, should not apply. We foster an environment of continuous growth and development and rewards creativity, initiative, and out-of-the-box thinking.

Job Responsibilities

  • Assess and solve incoming client inquiries via email, phone and online. (Note: this is not a call center job.)

  • Strive for high customer satisfaction

  • Assist in the sale process

  • Improve client experiences

  • Actively listen to clients needs to improve the client experience.

  • Work with sales, operations, and upper management to create solutions and changes to improve our company. 

  • Oversee the implementation of new processors 

  • Work with upper management on projects and initiatives to solve problems and create innovative solutions.

Desired Skills and Experience

  • 2+ green industry experience or relatable experience 

  • Passionate about plants

  • Strong customer service focused skills

  • Have project “ownership” mentality

  • Willingness to work flexible hours, including weekends, some evenings 

  • Strong interpersonal skills and experience initiating and building strong relationships

  • Excellent verbal and written communication skills

  • Strong conflict resolution skills

  • Comfortable with technology and readily able to learn and adapt to the use of new software

  • Highly motivated and enthusiastic; ready and willing to put in extra effort to drive company success

Work Environment

  • 50/50 inside and outside work

  • Work in cold, heat, and rain

  • Must be able to walk, stand, and sit for extended periods of time. 

  • Lift 75 lb

  • Must have a clean driver record and valid license 

  • Drug screen and background check is required 

Benefits

  • Health care

  • Limited to no work in winter months (winter layoffs) 

Apply Now